Support & FAQs
We are committed to supporting our student volunteers and ensuring all volunteering opportunities are run safely, inclusively, and responsibly.
The Volunteers Code of Conduct applies to all students registered with the JMSU Volunteering platform. Students who volunteer to lead student activities or fulfil a representative role within the Union are key in shaping the experience of all students during their time at university. Although the Code of Conduct is not a legally binding contract, it is a set of expectations you as a volunteer can expect from us, and in return what we can expect from you.
Volunteers Code of Conduct:
Failure to follow this may result in a warning or removal from a project. Need support?
Expectations
Volunteer Expectations
- You won’t be asked to do anything you're uncomfortable with or commit more time than you can.
- You have the right to support, respect, and privacy.
- You’ll receive a clear role description with time, skills, and expectations.
- You’re not a replacement for paid staff.
- Some approved schemes offer expense reimbursement.
- Your contribution may be recognised with certificates or feedback.
JMSU Expectations
- You're responsible for your conduct and reliability.
- If you can’t attend, notify your coordinator or JMSU as early as possible.
- Act safely and professionally at all times.
- No drugs or alcohol while volunteering.
- Complete any training and adhere to JMSU values.
- Fill out feedback and monitoring forms.
- Follow all relevant policies shared during training.
- Remember you're representing JMSU, LJMU, and yourself.
Getting Started
Why should I volunteer?
Volunteering is rewarding, social, helps build skills, and connects you with Liverpool communities and future career opportunities.
Do I need experience to volunteer?
No. Most roles only require enthusiasm and commitment. Any specific skills will be listed in the role description.
Will I have time to volunteer?
Yes — our partners offer flexible roles. One-offs are available too. You can pause during exams or holidays by speaking with your coordinator.
Can’t find the right role?
Visit us or email jmsuvolunteering@ljmu.ac.uk. New opportunities are added regularly.
Common Issues
I already volunteer but the role disappeared
Email jmsuvolunteering@ljmu.ac.uk. We’ll help log your hours and possibly involve more students.
Applied but no response?
Let us know at jmsuvolunteering@ljmu.ac.uk. We'll contact the group on your behalf and ensure providers are responsive.
Can I talk to someone?
Yes! Book an appointment by emailing jmsuvolunteering@ljmu.ac.uk.
Practical Information
Are expenses covered?
Yes. Approved providers reimburse out-of-pocket costs like transport and food.
Do I need a DBS check?
Some roles require a DBS, arranged and paid for by the provider. These are usually for roles involving children or vulnerable adults.
Can international students volunteer?
EU students: yes. Non-EU students: volunteering hours may be limited by visa. See this guide.
Can I get an award?
Yes! JMSU and local services offer awards. Log your hours and reflect on your skills to boost your chances.
