Providing administrative support to the Crisis Skylight staff, facilitating the efficient running of the office, allowing us to support more people out of homelessness. 

You will be working with our Critical Time Intervention (CTI) team, support them with processing new referrals. CTI is part of a housing-led response to ending homelessness. CTI is an evidence-based model, designed for times of transition for people who require support to navigate often fragmented systems. It uses a time limited case management approach to support people through a period of transition which works towards preventing and ending homelessness.

Who we are looking for

• Excellent IT skills with the ability to use the internet, email and Microsoft Office including Excel  
• Interpersonal communication skills with a particular focus on listening  
• Good time-keeping and reliability 
• Non-judgemental, patient and friendly 
• An understanding of the importance of confidentiality and maintaining boundaries 
• Be positive, productive and have a passion to help end homelessness 

What you will gain

• Workplace experience in a national organisation 
• The opportunity to share existing or develop new skills in a friendly and supportive environment 
• Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members 
• Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction 
• A platform for building confidence 
• A reference from a reputable organisation

Core tasks

• Supporting the team with data entry
• To respond to telephone requests and make telephone calls to Crisis members and the public 
• Accessing databases to process new referrals
• To help with the office’s printing, filing, photocopying, scanning, shredding & recycling 
• To help maintain the stationery and supplies cupboards  
• Support for events 
• To help with any other general administration that is needed