Freshers' Fest 2015 FAQs
So you've got some questions about Freshers' Fest? We're here to help! Check out our FAQs below to see if any of these answer your queries. If not, pop us an email to studentsunion@ljmu.ac.uk and one of our team will be happy to help!
Where do I buy a wristband?
You can buy your official Freshers’ wristband from either the LiverpoolSU website or from our partners, Cool It, via their Skiddle events page.
Where is my wristband?
For security reasons, as each wristband must be clamped onto the wearer, wristbands must be collected in person - no exceptions! You can collect yours from the Cool It office from 10am-7pm on Saturday 19th, Sunday 20th & Monday 21st September - see below for the map.
Where and when do I collect my wristband from?
Cool It Events, 71 Seel Street, Liverpool, L1 4AZ
What do I need to bring with me to collect the wristband?
Pop into the Cool It office with some photo ID and the printed e-ticket (or show it on your smartphone screen) from 10am-7pm on Saturday 19th, Sunday 20th & Monday 21st September. Note: You do not need to bring the card used for payment with you.
I paid on someone else’s card, is this a problem?No that's fine. Just pop into the Cool It office with some photo ID and the printed e-ticket (or show it on your smartphone screen) from 10am-7pm on Saturday 19th, Sunday 20th & Monday 21st September. Note: You do not need to bring the card used for payment with you.
Can I collect someone else’s wristband?
No, sorry. Wristbands must be collected in person - no exceptions!
I ordered two wristbands, one for my friend, but both in my name - does the other wristband need to have my friend's name on it?
No, this is fine, you will both need to come to the collection point and whoever bought the wristbands will need to bring their photo ID and e-ticket, either printed out or on their smartphone.
What do I do if I deleted/have lost my confirmation email?
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Login to the website using the email address and password you used to Register and purchase the ticket.
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Go to Your Account/Profile
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Click on My Tickets
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Find the Freshers’ Fest ticket and click on the Print All Ticket for Event button
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This opens the pdf ticket in the browser window so you can either print it or save the image to your smartphone to be viewed/scanned upon collection
What events does it actually cover?
Take a look at the official Freshers' Fest calendar!
Can I have a refund?
Please email studentsunion@ljmu.ac.uk with your name and ticket or order number to request a refund. Note: No refunds will be given after midnight (UK time!) on Wednesday 16th September.
I have an e-ticket. What do I do now?
Just pop into the Cool It office with some photo ID and the printed e-ticket (or show it on your smartphone screen) from 10am-7pm on Saturday 19th, Sunday 20th & Monday 21st September. Note: You do not need to bring the card used for payment with you.
I can’t find a confirmation email.
Please check your spam or junk folder as sometimes they automatically go in to these folders. Please also bear in mind that the emails aren’t always immediate, they may take a short while to process.
If you still cannot find it, log into your www.liverpoolsu.com account, using the email and password you used when you purchased the ticket, and download your e-ticket from the Events section of your account. If you can't find this please email studentsunion@ljmu.ac.uk (9am-5pm, Monday-Friday) and we'll be happy to help.
Can I bring a friend to an event who isn’t an LJMU student?
There may be space available for customers to pay on the door on the night, however the only way to guarantee entry is with an official Freshers' wristband. We do try our upmost to keep groups of friends together, so if you have a friend who would like to come to one or two nights only, we may be able to queue jump them where possible, but they will have to pay on the door. Note: We cannot guarantee entry without an official Freshers' Fest wristband.
Can I buy just a Freshers' (Welcome) Ball ticket and not a wristband?
All wristband holders will be guaranteed entry to the Freshers' Ball. There may be a small allocation of spaces left for people to buy individual tickets to the Freshers' Ball once wristband sales close on 20th September, but this is dependent on how many wristbands are sold to this date. Note: Last year we sold out the day before Freshers' Fest started, and we're expecting to beat this for our 2015 Freshers' Fest wristband sales.
