Before buying tickets and coming to our events, it's important to read our T's & C's so you know what to expect. 

Entry

Student ID will be required to enter any JMSU hosted events. Some events may require a photo ID to prove your age.

Please note that we do not issue physical tickets for events at the SU. Your tickets are assigned to your university account and then accessed at the door by quoting either your name or reference number (as noted on the confirmation email you should receive after completing your purchase).

You can check your full purchase history at any time by logging into the SU website and clicking on ‘Purchase History’ on the account options menu at the top of the screen.

The union reserves the right to refuse entry at any time.

Members of the public must bring photographic proof of age ID (driving licence, passport, PASS card) and have permission from the Events Team to attend the event.

Cancellation Rights & Refunds

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness, or injury).

However, there are certain instances where a refund may be given, and these are listed below:

• The entire event has been cancelled by the SU or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.
• The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by JMSU as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by JMSU Management Team.
• For single headliner gigs, full refunds will be offered when the headline artist has pulled out and this has meant that the event has no longer taken place.
• The event has sold out, and there are people waiting for extra tickets. In this instance, refunds may be given, and the tickets are then resold to people on the waiting list once the resale cash has been received in full.

In all instances, the JMSU Events Team decision is final based on the individual circumstances. If you have a question or query, then please ask to speak to the JMSU Events Team. If you are unsatisfied with the outcome, you can raise your complaint by emailing JMSU.

Schedule Changes

JMSU reserve the right to change the date, time, or venue of any event and those who have purchased tickets will be informed via email and/or social media channels.

Sold Out Events

Where there is significant demand for an event that has sold out, we may operate a waiting list. This will be clearly communicated on the event page along with instructions on how to join the waiting list or sell your ticket back to us.

Force Majeure

If an event cannot take place or is delayed because of circumstances beyond our reasonable control, we will not be liable for any direct or indirect losses incurred by you or your guests. Examples of such circumstances include (without limitation): war, terrorism, civil commotion, fire, flood, adverse weather, natural disaster, act of God, outbreak of disease, epidemic, pandemic, any strike or labour dispute, interruption or failure of any utility service, any government order, rule regulation, or action by a government or public authority.

Transfers

Your student LJMU card and tickets are not transferrable – i.e., you cannot lend it to anyone else to get into the venue.

Use of Images & Video

All JMSU events may be photographed, filmed, and/or streamed via live webcast by us or our agents. By purchasing a ticket to an event, you consent to the recording and transmission of images (both still and moving) of you and your guests as members of the audience – we will also post signage at our events to make this clear.

We retain all rights in any images, which can be used for publicity purposes and marketing materials. If you'd prefer your image not to be used in materials, please email our Marketing Team and identify the specific image(s). Please note you will need to email us separately for each event you will be attending.

If you have any objection to being photographed while at an event, please contact a member of the Events Team or notify the photographer/videographer.

Food & Drink

If food/drink is present at an event, allergens will be labelled clearly, however, if you have any specific dietary requirements or allergies that you wish to make us aware of, please contact our Events Team.

Events organised by JMSU may have a cap on the amount of food given out. We will operate on a  first-come-first-serve basis so please turn up early to avoid disappointment.

Accessibility

JMSU actively encourages people of all abilities to attend the event. If you have specific access requirements for an event or have any queries regarding accessibility, please contact our Events Team prior to the event.

Covid-19

JMSU events will follow the LJMU Covid-19 policy which can be found here. Please check this regularly for any updates. If any specific CoVid-19 requirements are required, then this will be included in the events overview.

Zero-Tolerance Policy

JMSU operate a zero-tolerance policy in relation to drugs, controlled substances, and threatening or discriminatory behaviour of any kind.

Data Protection

JMSU takes the protection of personal and sensitive data very seriously. You can view the full Privacy and Data Protection Policy here.

Queuing

We will make efforts to ensure priority queues are available for advance ticket holders at all our events – however, please note that this cannot be guaranteed. For busy or sold-out events, it is recommended that you turn up as early as possible to avoid having to queue for longer than is necessary.

Student Group Events

Terms and conditions may change for student group led events. Please check with the student group committee before purchasing the tickets.

External Events

For events held at external venues, please be sure to make yourself aware of any external venue policies which may affect your attendance.

Contact

If you have any questions, please contact our Events Team.