We are able to provide Zoom or Phone appointments through the folloing link: Book an appointment here! 

We will also be avaliable through our Live Chat drop in.

Monday: 1-3pm

Tuesday: 1-3pm

Wednesday: 10am-12pm

Thursday: 1-3pm

Friday: 10am-12pm

A live chat widget will be in the top right corner when we are online. Please note we may be offline due to staff capacity.

Please note the Facebook live chat does not go direct to the Advice Service


Alternatively you can contact us by email:


Due to the COVID-19 pandemic, JMSU staff are currently working from home. Your appointment will remain confidential. 



We're here to provide free, impartial advice and support on university issues to all students at LJMU. Whether it is a single misunderstanding or a long-running dispute, we're here to ensure that you know what your options are and the decisions taken by LJMU are fair. 

Book an appointment here!

University Issues - These are the main issues we advise on, from academic appeals to extenuating circumstances to student disciplinaries.

Student Halls Issues - We also advise on student halla disciplinaries - click for more info.

FAQs - Here we will try to answer your questions about our advice service and give info on how to contact us if you still have questions.